essensys Releases New Version of JEFF Software, Further Enables Automated, Self-service Business IT

essensys' new JEFF interface

LONDON, 18 December 2014 – essensys, a leading provider of fully managed, cloud-based ICT services to over 4,900 businesses in the UK, announces the release of the latest version of its ICT lifecycle automation software JEFF.

JEFF, now in version 3, comes with a completely redesigned interface that users can customise for branding purposes with their own logos, background images and preferred colour themes, and several new features further enhancing the orchestration and automation of business IT services for essensys customers and channel partners.

One of these features is Switch Manager; offering an innovative way of configuring the network switches that are installed on a site by featuring a live graphical representation of the switches to easily view and manage ports with just a few clicks.

Several enhancements were also made to the Client Manager area in JEFF, such as:

  • Improved functionality to efficiently provision and manage services which are now grouped in categories and bundles;
  • Advanced telephony services and hunt groups configuration;
  • New residential/virtual user conversion wizard for flexible workspace operators;
  • New MAC Address Finder to help determine where a device is plugged into a network.

Mark Furness, CEO and Founder of essensys, said: “Our pioneering JEFF user interface makes automated, self-service business IT possible. It fully supports our customers’ digital agenda by empowering users with the flexibility and agility to adopt and manage leading-edge IT services from a single pane of glass and by allowing the control, SLAs and insight back to all stakeholders.

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“This latest release further demonstrates our relentless commitment to product development and innovation as well as our strong ability to execute our vision and deliver true business value to our customers and partners.”

Bryn Sadler, essensys CTO, commented: “With this latest JEFF release, the most significant one since 2012, the combination of added features, improved usability and a revamped, customisable interface significantly enhances the customer experience and makes it even easier and quicker for users to efficiently provision, manage and monitor IT services.

“Our R&D team, currently representing 50% of our total company headcount, is now gearing up for 2015 which will see the rollout of frequent new releases translating into the growth of our best-of-breed services ecosystem and a continuous deployment of exciting new functionality to our customers and partners.”