The Secret Weapon to Success

Image: small break/lounge area Metro Center Tysons at Greensboro Station Pl. 

“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” – Richard Branson

I recently took a trip to Washington D.C. and had the pleasure of visiting a couple of Metro Offices locations and meeting up with founder Kathlene Buchanan.

I had the opportunity to see for myself Metro Offices new location, Tysons at Greensboro Station Place, which recently won GWA’s Most Innovative Workspace of 2015 Award.

After my visit, I had no doubts as to why they won the award. The winner is chosen based on the criteria of innovation of products & services, workspace design, and commitment to community & culture in the workplace.

The space is exquisite. My favorite aspects were the light fixtures and the meeting rooms’ wooden tables–but that’s just me. Overall, it’s a modern workspace that inspires creativity and collaboration.

The location offers great products and services and the design is up to parr with the latest trends, but the experience wouldn’t have been the same had it not been for the staff (and this goes for both Tyson and Ballston locations).

I could not help but mention this to Kathlene as we shared lunch. Her staff was friendly, attentive, and accommodating.

They’re my secret weapon,” she replied to my comment.


We’re all smiles! A selfie of our Managing Editor with some of Metro Office’s staff.

Kathlene talked about how the business center industry is all about fostering and nurturing a community, but that it often forgets that those who foster and nurture the community the most also need fostering themselves.

We constantly host activities inside and outside the office where employees can bond with us and with each other.

“We really want to make sure our employees are happy and aware that we care for them. And it has paid off.”

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“I remember the first time my staff got a score of 97% on the customer reviews. They were devastated. They usually only get 100%, and their reaction to a 97–which is great–just comes to show the type of workers that they are.”

Simple, but sometimes businesses forget that if employees aren’t happy, nobody’s happy.

“I don’t do any of the hiring anymore. My daughter Korie takes care of that,  but I do make it my responsibility to promote our Metro family culture. Each of our employees is important to us as individuals and we make sure they know how important they are to our success!”

Employees are the heart of any business or company; within our industry, they’re the ones that spend the most time in our locations and the ones with whom clients interact the most.

Good employees will give your workspaces a good name, and they will make it their mission to safeguard that good name. If they can feel proud of belonging to your community, they can greatly influence others around them to feel the same way.

So, want a more successful business center? Follow Metro Offices lead and put your employees first, in return you’ll see how they put your clients and members first.

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