Events
Keep up with emerging trends and create valuable connections at these Future Of Work, Flexible Workspace, and Workplace industry events.
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Enhancing Customer Experience through Improved
April 13, 2022 - April 15, 2022
![Customer Experience Event](https://allwork.space/wp-content/uploads/2022/02/Customer-Experience-Event.png)
CXN Live: Customer Journey Management 2022 will be focused on:
- Journey mapping: effectively visualizing existing and future state customer journeys to identify key touch points and causes of friction
- Journey analytics: measuring and monitoring the mid journey touch points that predict journey success
- Journey investment – prioritizing underperforming journeys for additional focus and investment
- Journey orchestration: leveraging journey analytics to design personalized journeys that enhance emotion
- Journey optimization: leveraging AI and automation to optimize journeys in real-time CX ROI – linking customer journey management to the bottom line.