Zoom Acquires Five9, Bets on the Future of Hybrid Work

Zoom announced that it acquired Five9, provider of cloud contact center software. The acquisition is a clear indicator that Zoom believes the future of work is hybrid and will increasingly rely in cloud-based solutions to support digital interactions. 

The Five9 deal is Zoom’s biggest takeover to date and, according to Zoom founder Eric Yuan, “is positioning us to accelerate Zoom’s growth and play an even stronger role in driving the digital future, bringin companies and their customers closer together.”

Five9’s software is used by over 2,000 clients, including Under Armour, Lululemon, and Olympus. The deal will be finalized in early 2022 and it’s a clear indicator that Zoom is prioritizing its cloud-calling and conference-hosting products: Zoom Phone and Zoom Rooms. 

Zoom has experienced exponential growth since the onset of the coronavirus pandemic; sales during the last three months of 2020 were up 370% compared to the same time period in 2019.