Dr. Gleb Tsipursky – The Office Whisperer
Nirit Cohen – WorkFutures
Angela Howard – Culture Expert
Drew Jones – Design & Innovation
Jonathan Price – CRE & Flex Expert
- Skipping greetings can streamline communication, especially in fast-paced or efficiency-focused teams.
- In more casual work cultures, the absence of pleasantries reflects a shift towards direct, informal communication.
- For teams that prioritize personal connections, skipping greetings could feel cold and lead to misunderstandings.
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In professional communication, there are certain email conventions that have become so ingrained in workplace culture, they feel almost like unspoken rules.
One of the most common and arguably most perfunctory phrases you’ll encounter in any email is “I hope this email finds you well.”
It’s the safe, neutral greeting that many of us rely on to soften the tone of our messages. It’s non-controversial, polite, and universally understood as a way to acknowledge the other person’s well-being before diving into the business at hand.
But what happens when this expected sentiment, or a similar one, isn’t there? What if your colleague doesn’t hope this email finds you well? Does it change the tone of the interaction? And more importantly, does it matter?
The omission, intentional or not, of a simple pleasantry can alter workplace dynamics, communication, and how we relate to each other professionally.
The Unspoken Etiquette of Email Greetings
There’s a reason email greetings have become so ubiquitous. The “hope this email finds you well” (or its variants like “I trust you’re doing well” or “I hope all is well”) serves a few purposes:
- It’s a social cue: The greeting is more about maintaining a social norm than conveying any deep concern for your colleague’s health or life circumstances. It shows that you recognize their humanity, even if only for a second. It’s a way to soften your professional tone before jumping into more transactional matters.
- It establishes rapport: Whether you’re reaching out to a colleague, client, or business partner, the phrase signals a level of cordiality. It helps set a positive tone for the rest of the conversation, which is essential in building or maintaining professional relationships.
- It’s easy and non-controversial: It’s simply the path of least resistance. By offering a generic sentiment, you’re not risking saying something too personal or too formal — just a neutral “well-wishing” to acknowledge the recipient before you get to the point of your email.
Now, imagine the opposite. What if your colleague skips this greeting altogether? What if their email goes straight into the topic, without even the briefest of pleasantries?
The Case for Straightforwardness
At first glance, an email without this customary greeting might feel a little jarring. You open your inbox, ready to read the message, and instead of a friendly “I hope you’re doing well,” you’re met with something like, “Regarding the budget approval…” or “Here are the details on the upcoming meeting…” The absence of this polite expression can make the email feel abrupt or even colder than intended.
But, in truth, this might not be a bad thing.
In certain workplace environments, particularly those that prioritize efficiency and clarity, skipping pleasantries can be seen as a mark of professionalism. For many professionals in fast-paced industries, getting straight to the point without unnecessary formalities is appreciated.
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In these settings, cutting through the small talk is viewed as a sign of respect for everyone’s time, as it avoids wasting words that don’t directly contribute to the matter at hand.
The absence of a greeting may also signal a deeper mutual understanding between colleagues. In teams where members have worked together for some time, the relationship may have progressed to a point where pleasantries are no longer needed, and both parties feel comfortable diving directly into the subject.
Additionally, when using instant messaging and collaborative tools like Slack or Teams, formality in communication is increasingly being replaced by a more casual, to-the-point style.
As these tools support transparency and less hierarchical communication, many teams have adopted a more straightforward approach to emails, valuing openness and simplicity over traditional, formal greetings.
What Could Be Behind the Omission?
But what about the flip side? Is it possible that your colleague not hoping that your email finds you well could mean something deeper? Certainly, email tone is notoriously difficult to interpret, and its omission might carry a few underlying meanings, including:
- Professional detachment: If you’ve just started working with someone, or if your relationship with them is more formal, the absence of this greeting could indicate a preference for a more strictly professional relationship. It could reflect a desire to keep things business-focused and to limit any personal or emotional content.
- Stress or urgency: Sometimes, emails that dive straight into the task at hand without any pleasantries are sent when the sender is feeling particularly stressed or under a tight deadline. If your colleague is in a rush or managing several projects simultaneously, they may simply skip the formalities to save time and get straight to what matters.
- A transition in workplace culture: In some cases, this change could be a sign that your company or team is adopting a less formal, more egalitarian culture. The absence of these phrases might reflect a workplace where formality is less important than direct communication and efficiency.
- Miscommunication or oversight: Let’s not forget that sometimes an email simply lacks a greeting because the sender is distracted or simply forgot to include it. This is especially likely in a world where we often multitask and send messages during busy moments. It’s not always a deliberate choice to omit the pleasantry — it could just be an oversight.
The Potential Impact on Team Dynamics
When colleagues start skipping pleasantries like “I hope this email finds you well,” the impact largely depends on the existing dynamics and communication expectations within the team.
For groups that prioritize speed and clarity over formality, omitting greetings can be seen as a sign of respect for everyone’s time, helping to keep communication concise and efficient, which can ultimately boost productivity.
However, in teams where personal connections are valued, this shift could come across as cold or distant, making communication feel more transactional than personal. Additionally, skipping pleasantries can sometimes lead to misunderstandings.
If an email lacks a greeting, it may be unclear whether they are simply being direct or upset, potentially causing unnecessary worry. While these small social cues may seem insignificant, they can play an important role in maintaining a positive, collegial tone.
Should You Follow Suit?
If your colleague skips the pleasantries, should you do the same? Again, this depends on your team and company culture. If you’re working with someone who has always included pleasantries, following suit can maintain the sense of courtesy.
However, in a more casual or high-speed team, you might find that your emails are more effective if you skip the small talk.
Ultimately, the most important thing is that your email communication remains clear, respectful, and aligned with your team’s expectations. If your team tends to keep things casual and focused, then don’t feel pressured to add unnecessary pleasantries. When team culture leans towards warmth and relationship-building, though, a friendly “hope this email finds you well” might still be a welcome touch.
Communication, whether formal or informal, should always be driven by respect, clarity, and understanding. So, if an email skips the pleasantries, don’t worry too much — just focus on the content, and remember that effective communication is about more than just the greetings.
