Artificial intelligence has completely changed the way that companies function from sales to employee recruitment. Due to these advancements, AI now plays a huge role in the transformation of HR.
Sudhir Dhar, Executive Director and Head of HR at Motilal Oswal Financial Services, said he believes AI will be a game-changer for companies over the next decade.
“Technology is moving from digital to an AI base which is transforming the employee experience,” said Dhar. “We have entered an era where AI is just not going to be a helpdesk in terms of employee experience. It is going to play a vital role in driving employee-engagement related activities across the organisation.”
Using this technology, HR can generate large amounts of data, which can then be used alongside AI, machine learning and virtual/augmented reality to personalize the workplace experience.
Organizations have begun to understand the importance of creating a workspace that values transparency, agility and culture, and these technologies can help aid in achieving such a workplace.
Overall, as digitally-fluent generations have started taking up the majority of the workforce, it is vital for companies to adopt technological advancements that boost autonomy, flexibility and job satisfaction.
