Digitization has been one of the biggest disruptors of 2020 as nearly every industry has been forced to upgrade their technological infrastructure to stay afloat.
Moving forward, businesses will continue to rely on technology to stay agile, flexible and create a more seamless work experience.
In the new year, we can expect to see companies emphasize the importance of creating the best customer experience possible.
This will include the use of AI-powered resources that will help engage, serve and retain customers.
Additionally, the ability to work from anywhere will continue to shape how workforces operate. This means that employers will need to focus on the wellbeing of employees during this time, and accommodate their needs accordingly. Making sure that workers have the right resources to stay informed and connected is vital when working with a distributed team.
Some companies have even created new roles to better manage remote workers. For instance, software company Salesforce created the position of “Vice President, Work From Anywhere” which will be in charge of creating programs and policies to keep remote employees engaged with the company and their colleagues.
One of the biggest disruptions of 2020 has been the various crises that have occurred. The world is simultaneously dealing with a health crisis, an economic crisis and a climate crisis. Companies have a role to play in all of this and need to find ways to give back to their communities throughout this turbulence.