The past year forced companies to adopt new work arrangements and technology seemingly overnight. While some businesses have since gotten the hang of operating remotely, others still haven’t embraced the real benefits of this arrangement.
In fact, a survey from ServiceNow found that 60% of workers expect their employers to prioritize business continuity over workplace safety, indicating that the relationship between employers and employees is still fragile.
Although over 90% of executives surveyed by ServiceNow admitted that the pandemic forced them to rethink their operational strategies, they must now navigate how to solidify these changes in the long-term.
“While organizations were able to make changes very quickly, there’s actually a strong belief that what’s going to happen now is going to be a lot more work,” said Melanie Lougee, head of employee workforce strategy at ServiceNow. “The new workplace really is the digital workplace.”
So how can companies ensure that they are making the right steps towards the increasingly digital future of work?
For starters, maintaining a connection with employees will be crucial. Employers should provide personalized communication and actively understand what employees need from their workplace.
Along with this, companies should also look into modernizing how they communicate. For instance, investing into personalized digital employee headquarters allows workers to have a place to go to chat with colleagues, even when it’s not a physical setting.
Additionally, it is important to have the infrastructure to help employees work from anywhere without interruption. Improving IT capabilities and adopting more cloud-based technology are just some of the ways that this can be accomplished.