Dr. Gleb Tsipursky – The Office Whisperer
Nirit Cohen – WorkFutures
Angela Howard – Culture Expert
Drew Jones – Design & Innovation
Jonathan Price – CRE & Flex Expert
“No one ever got fired for choosing IBM.”
For decades, that phrase defined institutional logic. IBM was the safe decision. An established, defensible company supported by consensus. If something went wrong, the choice could be explained in a boardroom without embarrassment.
Large organizations reward explainable decisions. They reward alignment with precedent — moves that preserve the original thesis.
That mindset built enormous companies, but it also constrained them. In many cases, it killed them.
The Dangers Of Stagnation
Kodak built the first digital camera in 1975. The technology worked and the future was visible. Film margins were extraordinary. Leadership protected the core business.
Blockbuster generated billions through physical stores and late fees. Store density improved convenience while operational efficiency improved margins. The existing model was optimized because retail felt proven and streaming just felt early.
BlackBerry commanded nearly half of the U.S. smartphone market in 2009. The devices were secure. Enterprise adoption was deep. Hardware refinement continued while software ecosystems expanded around it.
These were not careless companies. They were disciplined operators protecting profitable systems.
That is the pattern: Incumbent companies optimize margins and defend assets, entrants optimize behavior and redesign experience.
Structural change rarely looks urgent at the beginning. It looks incremental; something small enough to dismiss. A new consumer habit. A new delivery channel. A new pricing model.
Inside large organizations, there are typically incentives that amplify caution against change before something feels urgent. Visible mistakes are punished faster than gradual erosion, and deviations require explanation. Preservation feels responsible when capital is allocated against defined plans.
Over time, that preservation becomes a strategy. Yet, in moments of structural shift, that strategy compounds exposure.
Commercial Real Estate’s Inflection Point
Every industry reaches a point where protecting yesterday’s model becomes riskier than redesigning it. Commercial real estate is navigating that moment now.
In previous pieces, I’ve written about the growing product-market misalignment between buildings and occupier expectations. Demand patterns have evolved. Flexibility, shorter commitments, and adaptable formats now influence leasing decisions in measurable ways.
Asset leaders now face the same decision other industries faced before their turning points became obvious. Continue operating against an inherited demand model and wait for reversion. Or begin adjusting the product to reflect how customers are behaving today.
This is not a call to abandon discipline. It is a call to reallocate it. Strategy should direct resources toward testing and refining a product occupiers want today and will need tomorrow.
A deliberate reallocation involves strategies like testing alternative layouts, piloting shorter lease structures, introducing spec suites, repositioning common areas, and exploring operating partnerships. Each move can be structured, measured, and staged over time.
Strategic experimentation like this reduces exposure. It generates data to create optionality. Waiting just generates assumptions.
Waiting Is a Strategy — Just Not a Winning One
When leaders evaluate options, the risk profile is different in each case. Investment risk is visible and immediate, while market drift is gradual and often harder to detect until it compounds.
The truth of it is, institutions rarely decline because they moved too early in small, controlled ways. They struggle when preservation becomes the only strategy on the table.
Leadership in times of structural shift means recognizing that evolution is a process. It begins with incremental decisions that align the product more closely with current demand. Over time, those decisions compound into relevance.
Choosing IBM once represented prudence because the market rewarded stability. Today, the market requires disciplined adaptation.
Every cycle of dramatic business change produces two outcomes. Some brands become case studies in preservation while others become examples of evolution.
The difference is rarely intelligence or capital. It is the willingness to adjust before adjustment becomes unavoidable.
