IT departments are becoming an important component in today’s job force. Advanced technologies and workflow can put pressure on IT teams and may hinder their success to properly service employees. So how can IT departments provide proper technology while also giving end users an effective digital experience?
First, improving the digital experience for workers requires better data. It needs a foundation built on an infrastructure that allows devices, printers, network proxies and browser plug-ins to be balanced between corporate control and employee independence.
Where users typically don’t cares to understand why technology does not work, IT needs to know why in order to fulfill employee expectations. This includes understanding why PCs are booting slowly, or why apps keep crashing. It’s no longer enough to tell users that their problem will eventually be fixed; they need to keep track of recurring problems and stopping them in their tracks.
In order for businesses to bridge the gap between improving the user experience and monitoring it, improving employee engagement is necessary.
User sentiment analysis allows IT to perceive how workers see their digital experience and how it matches their technical performance. IT teams should also be able to address issues in a quick way with user feedback in mind.
Providing users with free IT resources for common problems is also an effective solution to everyday issues that IT departments may face.