While most people are eager to leave behind the stress and isolation of 2020, one thing that is bound to stick around are the new ways of working.
Because of this, companies must invest into workplace technologies to accommodate the evolving needs of the workforce and enable employees to work with one another, regardless of where they live.
One of the biggest technology trends in 2021 will be the increased use of cloud technology. With companies adopting a “work from anywhere” strategy, this will be essential to keep up with shared company information, collaborative resources and more.
Additionally, companies will need to embrace digital self-service customer service experiences. As brick-and-mortar stores and physical offices slowly dry up in many areas, customers will turn to digital communication for the time being.
Not only do customers need to be accommodated, but employees will need to be as well. As companies become more flexible and geographical barriers break down, the competition for talent is expected to grow.
With this, businesses need to adopt digital capabilities that allow for more self-service capabilities for things like job applications, digital documents and forms.
Artificial intelligence will also become a crucial component in how digital documents are created and handled.
AI will have the ability to create templates, identify incoming documents, extract relevant information, then insert it into internal systems.