Verizon Uses Software To Determine Work Arrangements

Employees at Verizon will learn whether they will continue working from home, return to the office or transition to a hybrid model on July 1.

Verizon used its own scheduling-software program to ask team directors a series of questions about the company’s operations and employees, then used the results to determine where employees should be. If the program suggests a hybrid model for an employee, it would also provide insight into how often the worker should come into the office.

“We started with the work and how we best get the work done,” said Christy Pambianchi, chief human resources officer at Verizon. “We want this to be successful. Things like this fail if there aren’t specific guidelines or expectations.”

According to Pambianchi, the company expects 15% of its employees to work from home, 40% to be on-site and 45% to go hybrid.

Employees who are decided to be in the office will return on October 1.

Among those returning to the office on a hybrid schedule will be network engineers, technical product managers, HR business partners and others. 

Those who will likely remain remote include customer service and telesales representatives.