Artificial intelligence and machine learning have played a leading role in workplace operations for years now, but how can this technology be used in improving the employee experience?
During an era that experts are calling the Great Resignation, companies need to do more in regards to how they support their workers in the workplace. Offering barebones perks and full-time, in-person arrangements just won’t cut it any longer.
However, companies who do make modern investments into AI and ML typically apply these tools to help them achieve productivity goals, rather than finding new ways to improve the employee experience.
In short, this is bad news for employee engagement and job satisfaction. In fact, a 2020 Gallup poll revealed that 51% of workers were not engaged and are psychologically detached from their company.
Instead of utilizing AI and ML towards meeting quotas and goals, leaders can actually improve the employee experience by using these tools to measure how much time employees are working and better predict if someone could be on the cusp of burnout.
Additionally, AI and ML can help companies identify when employees are not engaged by reviewing how active employees are on community posts and communication platforms.