Dr. Gleb Tsipursky – The Office Whisperer
Nirit Cohen – WorkFutures
Angela Howard – Culture Expert
Drew Jones – Design & Innovation
Jonathan Price – CRE & Flex Expert
- Digital reception solutions, like reception tablets, streamline visitor management in coworking spaces by automating check-in processes, reducing wait times, and enhancing visitor experiences.
- Implementing reception tablets aids in efficient data collection for potential member outreach while enhancing security and promoting a modern brand image for coworking spaces.
- Selecting the right reception app involves assessing visitor volume, essential features, budget, reputable providers, and testing, ensuring alignment with the coworking space’s branding and scalability needs.
In coworking spaces, the reception desk is often the first impression visitors and potential members have.Â
It’s a hub of activity, where everything from inquiries and tours to check-ins and check-outs takes place. However, the traditional reception desk can often be a bottleneck, leading to long wait times, frustrated visitors, and a less-than-ideal first impression.
How can coworking operators address these common challenges and create a more welcoming and efficient experience for visitors and potential members? The answer lies in the power of digital reception.
The Reception Desk: A Hub of Challenges
The reception desk in a coworking space is often the first point of contact for visitors, and it can make a significant impact on their overall experience. However, it can also be a source of frustration for both members and operators.
One of the most common challenges faced by coworking spaces is the influx of visitors who aren’t members. Whether they’re guests invited by members or attendees of events, these visitors often don’t know where to go or who to ask for assistance. This can lead to confusion, delays, and a less-than-ideal first impression.
Another issue is the difficulty of collecting visitor contact information for marketing purposes. While it’s important to build a database of potential members, manually collecting information from each visitor can be time-consuming and inefficient. This can hinder the coworking space’s ability to reach out to visitors with relevant offers and promotions.
These challenges can put a strain on reception staff, leading to longer wait times and a less-than-ideal experience for visitors. It’s clear that a more efficient and streamlined approach to managing visitors is needed.
Benefits of Implementing Reception Tablets
Reception tablets offer significant improvement for coworking spaces, particularly when it comes to managing visitors. By automating the check-in and check-out process, reception tablets streamline operations and reduce wait times for visitors and guests.
Here’s how reception tablets can benefit your coworking space:
- Streamlined Check-In and Check-Out: Imagine a visitor arriving at your coworking space and being greeted with a friendly smile and a prompt check-in process. Reception tablets make this possible by allowing visitors to quickly and easily check in and out using a simple touchscreen interface. This eliminates the need for manual paperwork and reduces the workload of reception staff.
- Visitor Logging and Tracking: Reception tablets can automatically log visitor information, including arrival and departure times. This data can be used to track visitor patterns, identify peak usage times, and optimize space utilization. For example, if you notice a surge in visitors during a particular time of day, you can adjust your staffing levels or offer additional amenities to accommodate the increased demand.
- Contact Information Collection: Reception tablets can be configured to prompt visitors to enter their contact information. This allows coworking spaces to build their database of potential members and stay in touch with visitors after their visit. You can use this information to send out newsletters, promotions, and event invitations, creating stronger relationships with your community.
- Enhanced Security: Reception tablets can be integrated with security systems to provide additional security measures, such as verifying visitor identity or restricting access to certain areas of the space. This can help to ensure the safety and security of your coworking space and its members.
- Improved Visitor Experience: By offering a convenient and efficient check-in and check-out process, reception tablets can create a positive first impression for visitors and encourage them to return. Visitors will appreciate the streamlined process and the personalized welcome message they receive.
- Enhanced Brand Image: Reception tablets can help to create a modern and professional image for coworking spaces. A sleek and user-friendly reception tablet can leave a lasting impression on visitors and potential members. Moreover, reception tablets can be customized to match the specific branding and aesthetic of a coworking space.
Choosing the Best Reception App for Your Coworking Space
A well-chosen reception app can significantly enhance the efficiency and member experience of your coworking space. Here’s a step-by-step guide to help you select the ideal solution:
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- Assess Your Needs:
- Visitor volume: Consider the average number of daily visitors and the peak hours. A high-volume space may require an app with advanced features.
- Features: Determine the essential features for your space. This might include self-check-in/out, visitor registration, logging visit time, and integration with other systems.
- Branding: Consider how the app’s design and functionality align with your coworking space’s brand and aesthetic.
- Set a Budget:
- Determine your budget: Factor in the initial cost of the app, compatibility with tablet models, ongoing maintenance, and potential upgrades.
- Consider ROI: Evaluate how the app will improve efficiency and member experience, which can lead to increased revenue and cost savings.
- Research App Providers:
- Identify reputable providers: Look for companies with experience in providing reception apps for coworking spaces, such as Alliance Virtual Offices or Spacebring.
- Read reviews and testimonials: Check online reviews and testimonials from other coworking operators to get insights into product quality and customer service.
- Request demos: Schedule demos with potential providers to see the apps in action and assess their features and functionality.
- Evaluate App Features:
- User-friendliness: Ensure the app has a simple and intuitive interface for both staff and visitors.
- Customization options: Look for apps that can be customized to match your branding and specific needs.
- Security features: Consider security features such as data encryption, and integration with existing security systems.
- Scalability: If your coworking space is growing, ensure the app can be easily scaled to accommodate future needs.
- Test and Implement:
- Conduct a pilot test: If possible, test the app in a limited area of your coworking space to assess its performance and gather feedback.
- Provide training: Ensure your staff is adequately trained on how to use and maintain the app.
- Monitor and optimize: Continuously monitor the app’s performance and make adjustments as needed to optimize its effectiveness.
A Smart Choice for Your Coworking Space
A reception tablet can transform your coworking space. Visitors can check in and out quickly, without the hassle of manual paperwork or long wait times. This allows your staff to focus on more important tasks, like building relationships with members and delivering exceptional customer service.
A reception tablet can make this future a reality. By automating the check-in process, collecting valuable visitor data, and enhancing the overall visitor experience, a reception tablet can help your coworking space thrive.
Before investing in a reception tablet, consider your specific needs. If you’re dealing with a high volume of visitors, a reception tablet can significantly reduce wait times and improve efficiency. It can also help you collect valuable data on visitor patterns, allowing you to optimize your space and services.
Ultimately, the decision to invest in a reception tablet is yours. But if you’re looking for a way to elevate your coworking space and provide a better experience for your members and visitors, a reception tablet is a smart choice.
