Dr. Gleb Tsipursky – The Office Whisperer
Nirit Cohen – WorkFutures
Angela Howard – Culture Expert
Drew Jones – Design & Innovation
Jonathan Price – CRE & Flex Expert
- Workspace concierges in coworking spaces act as business facilitators, connecting users with essential services and helping community growth.
- In large corporations, concierges focus on internal logistics and enhancing the employee experience by assisting with navigation, operational tasks, and hybrid work challenges.
- The future of workspace concierges lies in offering personalized support across hybrid work models, leveraging technology while maintaining human interaction.
Imagine walking into your office on a Monday morning, and instead of worrying about finding a meeting room or scrambling for a tech solution, you’re greeted by a friendly concierge who already knows how to solve your problems.Â
Need a website designer? They’ve got a recommendation. Looking to grow your business or market your new product launch? They can connect you with a social media expert. Need to find a quiet space to take an important call? They could show you available locations.
What was once old is new again, and this principle, which helped launch the coworking industry’s success, will continue to drive its growth.
It’s also yet another coworking staple that can accelerate success in traditional corporate offices.Â
This personalized, hands-on service is becoming a game-changer for how modern workspaces support their occupants.
What is a Workspace Concierge?
A workspace concierge is a transforming role in the modern business world, one that can take different forms depending on the type of company or environment.Â
Traditionally, the term “concierge” is associated with high-end service in hotels, where the concierge helps guests with everything from booking reservations to arranging transportation.Â
However, in the context of businesses, particularly coworking spaces, business centers, and large corporations, the concept has expanded significantly to support employees, clients, and tenants in ways that go beyond basic hospitality.
The Role of a Concierge in Coworking Spaces
In a coworking or business center, a concierge plays a key role in enhancing the experience of the space’s occupants.Â
Rather than simply offering typical office services, like managing office supplies or ensuring the smooth running of the building, a workspace concierge in this setting acts as a connector — helping businesses and individuals grow by providing access to additional services.Â
For example, a coworking concierge might introduce a business owner to a trusted social media expert, recommend a website designer, or help identify local resources that could accelerate a company’s growth.
The concierge in such an environment helps with a range of business needs, from technical support to professional services, and is invaluable in creating a supportive ecosystem that supports collaboration.Â
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Their role often aligns with managing relationships within the community, ensuring that both individuals and companies can maximize their productivity and potential while using the shared resources available.
Their role often aligns with managing relationships within the community, ensuring that both individuals and companies can maximize their productivity
The Concierge Role in Large Corporations
In larger companies, like Google, the role of a company concierge is quite different.Â
Here, the focus is more on improving the employee experience. For example, a Google concierge might assist new employees in navigating the massive corporate campus, pointing them to the right dining halls, meeting rooms, or departments.Â
In this scenario, the concierge’s job is to help employees get what they need to be more efficient in their work environment — whether that’s by finding the right person to talk to for a project or booking a meeting space for a team collaboration session.
Unlike the coworking space concierge, whose duties revolve around external services and professional growth, a company concierge in a large organization focuses on internal operations, helping employees settle into a structured work environment and manage their day-to-day needs.Â
This type of concierge is key to creating a smooth and welcoming workplace atmosphere, allowing employees to focus on their tasks rather than logistical details.
What Makes These Roles Different?
The most significant difference between a concierge in a coworking space and one in a corporate setting is their purpose and scope of service.Â
A coworking space concierge often takes on a more dynamic, customer-centric role. They act as a business facilitator, connecting entrepreneurs, freelancers, and remote workers with the tools, services, and people they need to succeed.Â
The concierge in a coworking center is both an office manager and a business support system rolled into one, while also creating a sense of community among the center’s tenants.
In contrast, a concierge in a corporate setting, such as within a large company or on a corporate campus, is focused primarily on improving the employee experience, streamlining operations, and ensuring that operations of the office run smoothly.Â
They are integral to creating a functional and organized workspace, but their role is typically less varied in terms of service offerings, focusing more on logistics and internal support.
The Future of the Workspace Concierge
Companies are increasingly looking for ways to offer personalized, flexible services that can support employees in diverse work settings — whether that’s in a traditional office, a coworking space, or from home.Â
The rise of hybrid work models and remote work is likely to increase demand for workspace concierges who can bridge the gap between in-office and virtual experiences.
As companies continue to prioritize employee well-being and productivity, concierge services may expand to include even more customized support.Â
AI and technology might support concierges in streamlining requests and services, but the personal touch of human interaction will remain essential.Â
