Dr. Gleb Tsipursky – The Office Whisperer
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Jonathan Price – CRE & Flex Expert
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The presence of artificial intelligence in American workplaces is skyrocketing. Over the past two years, the share of U.S. employees who say they use AI at least a few times annually has surged from 21% to 40%, according to recent data from Gallup. Weekly or more frequent use has also nearly doubled, rising from 11% to 19% since 2023.Â
Daily AI use has seen the most dramatic increase, doubling in just the past year from 4% to 8%.
White-Collar Jobs Lead AI Adoption
AI usage has grown most significantly among white-collar professionals. As of 2025, 27% report using AI tools several times a week or more — a 12-point increase since 2024. Employees in tech (50%), professional services (34%), and finance (32%) are the most frequent users of AI systems.
Meanwhile, frontline and production workers have not seen a similar uptick. Reported frequent AI use in these roles has declined slightly over two years, from 11% in 2023 to 9% this year.
Senior Leaders More Likely to Use AI
Managers who oversee other managers, labeled “leaders” in the report, are more likely to engage regularly with AI. One-third of these leaders use AI a few times a week or more, compared to just 16% of individual contributors.
Despite growing usage, employee concerns about job loss due to automation or AI remain unchanged. Only 15% believe their job is likely to be replaced by automation within the next five years, the same percentage reported in 2023 and 2024. Sectors such as technology, retail, and finance show slightly higher concern, with around 20% of workers in each anticipating potential job displacement.
Lack of AI Strategy Slows Effective Integration
While nearly half (44%) of employees say their organization has started implementing AI in some form, only 22% report that their employers have laid out a clear strategy. Additionally, just 30% say their workplace has provided guidelines or formal policies regarding AI use, revealing a 14-point gap between implementation and governance.
This lack of direction may be contributing to skepticism about AI’s value. Many employees cite a lack of clarity about how AI supports their work as a key barrier. Among those who do use AI, only 16% strongly agree that the tools are helpful in their day-to-day tasks.
Experience Influences Perceptions of AI Benefits
Employees with firsthand experience using AI to interact with customers tend to see its benefits more clearly. A significant 68% of those who had used AI in customer-facing roles believed it improved customer interactions. In contrast, just 13% of those without that experience held the same belief.
For organizations hoping to expand AI use, leadership involvement appears crucial. Gallup’s findings indicate that when employees strongly agree their leadership has communicated a well-defined AI strategy, they are three times more likely to feel prepared to work with AI and more than twice as likely to feel confident using it.
