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New York Bank Adds AI “Digital Employees”

The Bank of New York Mellon has integrated dozens of AI-powered employees into its workforce, giving them individual company logins and enabling them to operate alongside human staff.

Allwork.Space News TeambyAllwork.Space News Team
June 30, 2025
in News
Reading Time: 2 mins read
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New York Bank Adds AI “Digital Employees”

Equipped with system credentials, these digital employees autonomously identify issues, write code patches, and submit their work for managerial approval using the same applications as human employees.

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The Bank of New York Mellon has integrated dozens of AI-powered “digital employees” into its workforce, giving them individual company logins and enabling them to operate alongside human staff. 

These AI workers handle specialized tasks such as code vulnerability fixes and payment instruction validation, according to The Wall Street Journal. 

Developed within three months by the bank’s AI Hub, two distinct digital personas were created, each replicated across multiple instances assigned to specific teams. This design limits their access, preventing any single AI from having broad visibility across the company.

Equipped with system credentials, these digital employees autonomously identify issues, write code patches, and submit their work for managerial approval using the same applications as human employees. 

The bank plans to soon provide them with communication tools like email and Microsoft Teams, allowing them to directly engage with human colleagues for unresolved problems.

Across the financial sector, terminology varies, with some institutions referring to similar technology as “AI agents.” JPMorgan Chase, for example, has already rolled out a general AI chatbot accessible to over 230,000 employees and is exploring the right level of system access and control for AI tools tailored to specific job roles.

Industry leaders are actively addressing questions about managing these digital workers alongside human teams, including oversight, operational models, and security.

BNY Mellon intends to continue growing its digital workforce while maintaining investment in human talent, expanding AI applications beyond coding and payment processing as automation reshapes financial services.

Source: The Wall Street Journal
Tags: North America
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Allwork.Space News Team

Allwork.Space News Team

The Allwork.Space News Team is a collective of experienced journalists, editors, and industry analysts dedicated to covering the ever-evolving world of work. We’re committed to delivering trusted, independent reporting on the topics that matter most to professionals navigating today’s changing workplace — including remote work, flexible offices, coworking, workplace wellness, sustainability, commercial real estate, technology, and more.

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