Flex space operators may have settled on their preferred software vendors, but connecting those systems remains a major challenge, according to a new survey from OfficeRnD.
OfficeRnD’s 2026 survey of flexible workspace operators found that Stripe is used by 85% of respondents, while HubSpot accounts for 54% of CRM use. But data from over 1,000 accounts on the platform found that operators have an average of just 1.65 of five core systems connected: payments, accounting, door access, CRM and network.
Fourteen percent have none connected, while only one account had all five.
Integration gaps remain a major headache
OfficeRnD found that 68% of operators identify integration gaps as their biggest technology challenge, ahead of cost, training and AI.
The disconnect is particularly notable around accounting. While 57% of operators consider accounting integration a must-have, only 40% have it connected.
Manual work also remains widespread. Among 142 operators who described their most repetitive processes, billing ranked first overall. For multi-location operators, however, billing fell to eighth, suggesting that operational headaches change as businesses expand.
AI use also fell from 26% to 18% year over year, according to OfficeRnD’s survey.
When asked whether they would rather consolidate more functions into their space management platform or better connect the software they already use, 66% chose integration.
For flex operators, the technology challenge may therefore be less about finding another platform and more about making existing systems work together.
