Dr. Gleb Tsipursky – The Office Whisperer
Nirit Cohen – WorkFutures
Angela Howard – Culture Expert
Drew Jones – Design & Innovation
Jonathan Price – CRE & Flex Expert
- Arguing in the workplace can be positive, serving as a mechanism to resolve problems and prevent them from escalating, while fostering innovation and problem-solving.
- Healthy arguments, characterized by respect and open-mindedness, lead to positive conflict that encourages skill and perspective expansion, boosting team capabilities and promoting a culture of inclusion.
- Healthy arguments focus on issues, actively listening, and respect, whereas unhealthy arguments are destructive with personal attacks and rigid thinking; maintaining productive dialogue requires setting rules for fair, respectful engagement.
Is arguing with your coworkers actually a good thing? The notion of arguing among work teams and coworkers often carries a negative connotation. But, you might want to give yourself permission to start fights (not physical ones!) with your colleagues — there are many unexpected upsides to disagreeing at work.
A deeper dive into the subject reveals a more nuanced perspective that suggests not only is arguing within teams not inherently detrimental, but it can also be a catalyst for innovation, growth, and problem-solving.
Workplace arguments can actually serve as a constructive mechanism to work through problems and prevent issues from festering.
The inevitability of disagreements in any job setting is actually far from being a sign of dysfunction, as clashes between colleagues are often a natural outcome of diverse perspectives coming together. When managed thoughtfully, these disagreements can lead to the best work outcomes, fostering an environment where innovation thrives. The key lies not in the act of arguing itself but in how these disagreements are navigated.
To grow and gain new perspectives, it is essential to venture beyond our familiar boundaries and genuinely interact with individuals who starkly contrast with our own identities or beliefs. Through this process of open-minded engagement, we gain the ability to reconsider our own actions and understandings, which may lead to recognizing the necessity for change in our behaviors or thoughts.
“This same principle applies in assembling ongoing work teams. It may be easier to work with like-minded colleagues who have similar backgrounds and approaches. But such homogeneity creates enormous risks — especially shared blind spots. Heterogeneity can be hard to deal with but it enables us to understand more and to act with greater creativity,” according to pwc.
What are the benefits of arguing in the workplace, and what is “positive conflict?”
One of the primary benefits of engaging in arguments within teams is the promotion of positive conflict. Positive conflict, characterized by its constructive nature, is a wellspring of new ideas, continuous problem-solving, and creativity. It provides an invaluable opportunity for team members to expand their skills and perspectives, which enhances the overall capability of the team. This form of conflict pushes individuals and teams out of their comfort zones, encouraging them to challenge assumptions and embrace new ideas.
Healthy arguments in the workplace are instrumental in fostering a culture of inclusion and psychological safety. By promoting open dialogue where differing opinions are not just tolerated but valued, teams can create a safe environment that encourages everyone to voice their ideas and concerns without fear of negative consequences. This approach not only bolsters team cohesion but also ensures that all team members feel heard and valued, which is crucial for maintaining high morale and engagement.
What’s the difference between a healthy argument and an unhealthy one?
However, the distinction between healthy and unhealthy arguments cannot be overstated. Unhealthy arguments, characterized by personal attacks, lack of listening, and rigid thinking, can be destructive and counterproductive. To avoid falling into the trap of unproductive conflicts, teams should focus on fostering healthy conflict by emphasizing curiosity, open-mindedness, and respect for differing viewpoints.
Techniques such as actively listening, seeking to understand rather than to reply, and focusing on the issue at hand rather than resorting to personal attacks are essential for maintaining the integrity of the argumentative process.
Establishing rules for fair fighting can provide guardrails for managing ongoing conflicts in a professional manner. These rules might include taking responsibility for one’s actions and emotions, communicating directly with the other person before seeking external help, and establishing basic parameters for interacting despite disagreements. Such guidelines ensure that even when conflicts arise, they can be navigated in a way that preserves the dignity of all involved and keeps the focus on achieving common goals.
The upside is that arguing among work teams and coworkers, when approached with the right mindset and tools, can be a powerful way to work through problems and prevent issues from festering. By embracing the concept of positive conflict and fostering an environment where healthy arguments are encouraged, organizations can unlock the full potential of their teams, driving innovation, growth, and a stronger sense of community.
The challenge, then, is not to avoid arguments altogether but to learn how to argue well.
