The Employee Experience Is Essential To The Future

The 2020 Intelligent Workplace Report titled ‘Shaping Employee Experiences for a World Transformed’ has offered insight into the importance of employee wellbeing in the workplace.

The research revealed that over three-quarters of respondents found that transitioning to remote working was challenging to employees due to feelings of isolation, connectivity issues and not having a dedicated office at home.

Additionally, 86.4% of respondents agreed that employee needs will be at the core of workplace design moving forward, while 68% said employees want to have the ability to choose when and where they work.

The majority of respondents said that the employee experience is essential to nurturing a healthy workforce. However, just 35.2% of UK organizations have implemented new communication and productivity tools to make working from home easier.

“The connected employee – their wellness and employee experience – must be at the heart of the future workplace strategy,” said Marilyn Chaplin, Chief Human Resources Officer at NTT Ltd. “Helping people stay connected and keeping their data secure is key to looking after the workforce and maintaining productivity and effectiveness. Yet this must be underpinned by a long-term strategy for digital transformation, with the roll out of new technologies, policies and of course training so employees feel comfortable with new platforms.”

Moving forward, the role of the office will focus on employee needs, as well as serve to connect a distributed workforce through video conferencing capabilities and the occasional in-person collaboration sessions.