The metaverse was once reserved solely for entertainment, allowing gamers to interact in a more immersive digital universe. However, this technology has quickly become a key factor that could change the workplace forever.
Many companies have accepted that digitizing the workplace is a necessity for sustainability, and the metaverse plays a role in this.
This evolution of the workplace means more than just a separation between modern companies and those who prefer to do things the old way — the latter may not survive in the long run.
However, there is still time for businesses to modernize their practices to ensure that they are incorporating the necessary technology needed for the future, including metaverse capabilities.
For companies that have shifted to either remote or hybrid work policies, this is particularly important. While there are numerous benefits to these arrangements, they can have an impact on colleague communication. Relying on Zoom for all meetings can lead to burnout, which can inevitably have an impact on a firm’s bottom line.
This is where the metaverse comes into play. By using metaverse technology, workers can come together in a much more immersive way, interacting with their avatars, and replicating the feeling of being in a physical workspace together.
Not only will the metaverse be critical for collaboration, but it can also serve a training and customer support tool. Instead of using pre-recorded training videos to guide new hires, the metaverse can allow for more hands-on learning, giving workers the ability to interact and ask questions.
Customer service representatives can also improve their ability to support customers by being able to demonstrate how to fix certain issues, rather than trying to awkwardly explain it over the phone or through chat.
The metaverse is more than just a distant technology reserved for modern companies — the global economy will soon need these tools to survive in the future.