IT automation company SysAid has announced its new feature that makes solving IT issues more seamless.
The AI Service Desk, powered by SysAid’s IT capabilities, offers chatbot services within Microsoft Teams to help workers cut down on time spent dealing with IT issues.
As companies have transitioned to remote and hybrid work, IT challenges have grown tenfold, causing workers to take time away from their projects to find solutions to these issues.
Solving IT problems at a reasonable time means more than resolving the issue itself — employees have grown to expect a higher level of employee experience and that includes IT services.
Pair this with the inevitable challenges that come with a distributed workforce, and mounting IT issues can overwhelm the entire company.
To combat this, the AI Service Desk makes it so employees can manage their IT requests in Microsoft Teams, allowing them to easily gain solutions to their problems, escalate tickets, automate certain tasks, and offer workers a straightforward solution to their issue.
“We have been working hand in hand with IT professionals from every industry for many years, and are acutely aware of the shifting challenges facing our customers, with high-volume low-value tasks bogging IT teams down,” said Sarah Lahav, CEO of SysAid.
“Automation and self-service capabilities are not only the key to letting IT teams get back to creating new value, they are the only feasible method of adapting to whatever changes the future of work may hold. We are proud to bring this critical tool to our customers, enabling them to scale in any work environment.”