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Home News Workforce

Twilio cuts 17% of its workforce

Less than one year after slashing 11% of its staff in September 2022, Twilio has now declared another round of layoffs that is estimated to affect 17% of its global workforce. The tech giant is expecting to incur expenses of $100 to $135 million related to these cutbacks, as well as additional expenses due to the closure of offices.

Emma AscottbyEmma Ascott
February 14, 2023
in Workforce
Reading Time: 2 mins read
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Twilio cuts 17% of its workforce

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What’s going on:   

Twilio has just announced a round of layoffs that are set to affect nearly 17% of its global workforce. This new development comes less than a year after the tech giant conducted its first round of job cuts in September 2022, where 11% of its staff were let go.   

“We have to spend less, streamline, and become more efficient. To do that, we’re forming two business units: Twilio Communications and Twilio Data & Applications. And today, I’m unfortunately bearing the news that we’re parting ways with approximately 17% of our team,” Twilio CEO Jeff Lawson wrote in an email to his employees. 

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Why it matters:  

Affected workers will be compensated with 12 weeks’ base salary and an additional week for each year of service, as well as medical benefits and career assistance.  

Unfortunately, a few benefits are being discontinued, including book and wellness reimbursements and the much-coveted Twilio Recharge, which is a four-week paid respite that employees could enjoy every three years. 

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Twilio is just one of many companies conducting substantial layoffs at the moment.  

How it’ll impact the future:  

The company is transforming their internal operations by establishing two new business units: Twilio Communications and Twilio Data & Applications.  

Under the new system, Elena Donio will head Data & Applications and Khozema Shipchandler will head Communications. Each division will have their own respective sales, R&D and administrative resources, allowing the organization to formulate different strategies for each business segment.  

Unfortunately, the communications division seems to have taken the brunt of the layoffs. 

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Twilio anticipates expenses of $100 to $135 million due to staff cutbacks, as well as additional expenses incurred by shutting down offices.

Source: Tech Crunch
Tags: Workforce
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Emma Ascott

Emma Ascott

Emma Ascott is a contributing writer for Allwork.Space based in Phoenix, Arizona. She graduated from Walter Cronkite at Arizona State University with a bachelor’s degree in journalism and mass communication in 2021. Emma has written about a multitude of topics, such as the future of work, politics, social justice, money, tech, government meetings, breaking news and healthcare.

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