Front-Line Employees Value Flexible Schedules Over Remote Work

A recent survey published by Gallup highlights several differences in employee demands between front-line and remote workers.  

The survey of nearly 35,000 workers reveals that while 58% of America’s workforce is made up of front-line workers — such as those in manufacturing, healthcare, and retail — these employees do not generally “envy” their remote-working counterparts. Instead, they seek greater flexibility in their own roles.  

According to a report published by The Washington Post, 57% of the workers surveyed by Gallup expressed no concern about others working from home. However, there is a desire for more control over work schedules, with an employee preference for choosing their workdays over flexible start and end times. 

This data provides greater insights into what kind of flexibility front-line workers value in their work environment. For front-line workers, the ability to have a say in when they work is important. Notably, only 33% of the workers surveyed would consider leaving their current job for a remote work opportunity — emphasizing higher value on schedule flexibility and more vacation time. 

The survey also reveals several challenges faced by front-line workers, including unpredictable work schedules and financial instability. According to The Washington Post, before the pandemic, about 80% of front-line workers had little to no input on their schedules, a situation that has not changed significantly. This lack of control not only affects an individual’s work-life balance but also impacts other aspects outside of work like parenting and caregiving. 

Some cities and states are taking proactive steps to address these issues. For instance, it’s reported that Oregon requires large employers in certain industries to publish schedules two weeks in advance, with penalties for last-minute changes. 

Workplaces seem to be moving towards a more inclusive approach, recognizing the different needs of professionals in the workforce. While remote work has gained popularity in certain fields and jobs, the demands of front-line workers for greater flexibility and predictability are also becoming increasingly acknowledged by employers.