Gen Z Workers Are Turning To ChatGPT For Help, Support, And Even Friendship At Work

A new survey of over 8,600 full-time U.S. workers shows that Gen Z is far ahead of older generations in embracing ChatGPT as a regular part of their work life. While only 11% of all workers use ChatGPT on a regular basis, that figure rises to 21% for Gen Z employees, making them the most engaged users of the AI tool.

The data, collected by Resume.org, showcases a significant generational divide in attitudes toward AI at work. While millennials show moderate uptake, older generations remain far less inclined to use ChatGPT, with just 9% of Gen X and 6% of boomers reporting regular use.

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For many younger workers, ChatGPT is more than just a tool for productivity. Gen Z users are particularly likely to interact with it for brainstorming, entertainment, and even emotional support. 

Around one in five Gen Zers spend an hour or more chatting or playing games with the chatbot during work hours. Some use it to appear busy, others to make decisions, seek financial advice, or talk about workplace frustrations.

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Nearly four in ten workers who use ChatGPT say they’ve had personal conversations with it, and a significant share say they’ve discussed mental health, vented about personal issues, or even sought relationship advice. Gen Z workers are the most likely to use ChatGPT in these ways, often viewing it as a digital coworker, a source of comfort, or even a stand-in for a therapist.

In terms of workplace dynamics, Gen Z is also challenging traditional hierarchies. Nearly half say they would rather go to ChatGPT than their boss when they have a question, seeing the AI as a more efficient and low-pressure resource.

The findings suggest that for a growing number of younger professionals, ChatGPT is not just an assistant but a hybrid tool that blurs the lines between productivity, personal interaction, and emotional support. 

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