More companies are emphasizing soft skills like communication, adaptability, and teamwork when hiring new employees. According to a new report from TestGorilla, 60% of employers say soft skills have become more important compared to five years ago.
The report reveals that over 70% of hiring managers believe considering a candidate’s personality and cultural fit alongside their technical skills leads to better hiring outcomes. Despite strong technical abilities, 78% of employers have experienced situations where employees underperformed because they lacked necessary soft skills or didn’t fit the company culture.
Among more than 1,000 hiring professionals surveyed in the U.S. and the U.K., 85% use skills-based hiring methods. Over half of U.S. employers have eliminated degree requirements for certain positions, focusing instead on practical skills and overall fit.
Artificial intelligence is increasingly used in recruitment, with about 70% of U.S. employers incorporating AI tools. Of these, 92% report that AI has enhanced their hiring process. However, even with technological support, 63% of employers say it is harder now to find top talent than it was last year.
Interestingly, demand for AI-specific skills has dropped from 52% in 2024 to 38% in 2025. At the same time, skills such as conflict management, public speaking, and innovative thinking are gaining more attention. Research also shows that employees with strong soft skills tend to get promoted faster, prompting many companies to include soft skills development in their training programs.
As AI continues to play a bigger role in talent acquisition, both employers and job seekers are expected to be more transparent about its use. The combination of technology and a focus on interpersonal skills is shaping the future of hiring, where technical know-how is balanced with qualities that help individuals thrive within a team and company culture.
