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The workplace is rapidly changing with new technologies like artificial intelligence (AI), wearable tech, and automation tools being introduced in various sectors at a fast rate.
While research shows that many of these new tools can boost productivity metrics, a recent survey conducted by the Institute for the Future of Work suggests that these innovations may come at a cost to employee well-being.
According to an analysis published by Inc., the study involved over 6,000 participants across the United Kingdom and examined the impact of four categories of technology:
- Digital IT or communication systems,
- Wearable and remote sensing tech,
- AI software,
- and automated machinery.
While digital systems (such as computers and smartphones) were found to boost employee well-being, the other three categories showed negative correlations.
One key finding was that employees strongly dislike systems that could be used for monitoring them during work, such as GPS or fitness tracking devices.
According to the report, “Wearables showed strong correlation with perceived monitoring and moderate association with job loss fear, yet distinct from occupational automation risk.”
The employee’s negative perception of workplace surveillance is not new. Data published by the U.K.’s Information Commissioner’s Office (ICO) in 2023 suggests that nearly 19% of employees believe they have been monitored by their employers. Such monitoring can range from tracking calls, messages, and keystrokes to capturing screenshots, webcam footage, and even audio recordings, according to a report published by SkyNews. These kinds of software/tools are raising privacy concerns and leading employees to think they must meet unreasonable productivity metrics or lose their job.
Furthermore, the introduction of AI technology has raised similar job security concerns among workers — particularly Generation Z. A recent U.S. survey published by EduBirdie reveals 36% of Gen-Z employees admitted they felt guilty about using AI at work.
The fear of job displacement due to automation and robotics is contributing to decreased employee well-being. As advancements in these fields continue to develop at a rapid pace, workers in low-skill roles are particularly vulnerable to job insecurity.
However, the study also found that companies prioritizing employee well-being over productivity and emphasizing workers’ rights had a positive impact on their staff’s quality of life.
Other studies like LexisNexis’ recent 2024 Future of Work Report suggests that there could be a balanced approach to technology advancement and integration, as well. 72% of respondents in the survey anticipate generative AI will positively impact their daily task, and 82% expect it to automate repetitive administrative duties. If one considers the psychological and social implications of advanced tech on the workforce, the data suggests that maintaining employee satisfaction and mental health should be a top consideration for employers integrating new systems into the workplace.
