The majority of frontline workers are eager for upskilling opportunities. According to a recent study published by Kahoot!, frontline employees, who make up 70% of the U.S. workforce, are showing a high interest for learning and career development.
A staggering 93% of frontline workers are keen to learn and grow in their roles. This enthusiasm is not just theoretical; 71% are revealed to be highly motivated to contribute beyond their basic responsibilities for their company’s success.
Perhaps most notably, 64% of frontline workers would commit to their current employer for an additional six years if provided with better career support and training — with 44% willing to extend this commitment to a decade.
This data points to a critical issue in the current workforce: high turnover rates among frontline workers. The survey suggests that this isn’t due to a lack of commitment by employees but rather this heightened desire for growth opportunities that are often not met by employers.
Frontline workers are not just waiting for opportunities to come their way. Many are proactively working to develop their skills — with 38% engaging in self-education through reading and personal projects, and 16% even pursuing AI-related courses independently. This proactive stance towards skill development, particularly in AI-related skills, suggests a growing trend in the workforce where employees are not just passive recipients of career related training but are actively seeking upskilling opportunities.
As generative AI and other technologies become more integrated into the workforce, investing in the growth and development of frontline workers is not just seen as a moral obligation, but also as a strategic decision. It’s a clear-cut path to retaining talent while boosting productivity in a workforce that will be heavily influenced by the technology surrounding it.