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A growing list of research published this year has consistently shown that organizations are not effectively guiding their workforce in how they approach and integrate AI.
Accenture’s recent report, titled “Work, Workforce, Workers: Reinvented in the age of generative AI,” reflects these worries. According to the report, while 95% of workers recognize the value of working alongside generative AI, about 60% express concerns about potential job loss, stress, and burnout. This is in contrast with the views of C-suite leaders; the report reveals that less than one third see job displacement as a major concern for their workforce. The data also hints at a need for better communication and understanding between management and employees about the role of AI in the future of work.
Perhaps the most telling figure according to Accenture’s research, is that only 9% of organizations are effectively leading in their capabilities to reinvent and maximize the potential of generative AI. Dubbed by the report as “Reinventors,” these leaders are proactively making an effort to help guide and reshape their workforce by redesigning jobs around AI and involving their employees in enterprise change efforts.
The report also stresses the importance of a people-centric approach to AI integration. Nearly all workers surveyed (94%) are ready to learn generative AI skills, yet only 5% of organizations are providing training at scale. This reveals a major skills gap in preparing the workforce for AI. Additionally, the report suggests that organizations that invest in both technical and soft skills training are more likely to see productivity gains.
AI integration into the workplace is expected to affect 60% of jobs in advanced economies, and around 40% of jobs globally, according to the Internation Monetary Fund (IMF). An organization’s success in incorporating technology hinges on bridging the trust gap between workers and executives, investing in comprehensive upskilling opportunities, and adopting a holistic approach to workforce development.
