- A long-established serviced office finder has delisted a major provider of office space after concerns over customer service.
- Officio, which traded as Officebroker for 18 years, said the move came after โa number of negative reportsโ from companies they had placed in the unnamed providerโs space.
- Officioโs new name and brand is part of its mission to improve standards and move away from the โbrokerโ model.
A company which helps business clients find flexible workspace has said it will no longer work with one of the UKโs largest office providers following concerns over customer service.
Officio said it had removed all workspaces offered by the unnamed company and would no longer be recommending them to clients following negative customer feedback.
Officio works alongside businesses to make the process of finding suitable workspace straightforward.
Their process involves asking the right questions to find out what businesses really need and only showing them suitable spaces.
Officio has long-standing relationships with all the UKโs major workspace providers and many smaller operators who meet their exacting standards.
But in a controversial move aimed at raising standards across the industry Officio has delisted one of the UKโs largest providers of flexible space.
The company, which operates hundreds of locations across the UK, failed to meet Officioโs threshold for transparency and standards in customer service.
Itโs the first major casualty in Officioโs battle to improve standards in the UK flexible workspace industry.
Officio CEO Chris Meredith said: โAt Officio we are committed to raising standards across the flexible workspace industry and unfortunately this means we have taken the difficult decision no longer to list the workspaces of one particular provider.
โThis follows a number of negative reports from customers who we had placed with this provider and for us this was unacceptable.
โWeโve had clients turn up on the day of move in to be turned away because the fit out on the space isnโt ready. One of these clients had over 40 staff stood in a building site of a reception.
โThere was no point of contact for them because of staffing changes so we had to step in and escalate this to the UK MD who put them in a temporary space. The attitude of the provider was โwhat do you want us to do, the space isnโt readyโ.
โWe often have clients who complain of the unclear nature of the notice periods and then the subsequent returning of deposits afterwards. Weโve had clients who are shown space not meeting their location criteria, when the provider had the perfect space in the right location all along.
โOthers have told us about viewing cancelled at the last minute, meeting rooms included within the contract that were then charged at a premium and businesses who were unable to break the contract early because they were dissatisfied with the service. ย
โTherefore, we are no longer offering workspace from this provider but we continue to work with every other major provider of flexible workspace in the UK.
โAt Officio we take real pride not simply in helping clients find a workspace but in helping them find the right space. That means a space that will meet their needs for considerable time to come.โ
The flexible workspace sector is booming with significant growth in recent years thanks to the rise in popularity of coworking in our big cities, particularly London.
There are now hundreds of providers with choice and competition greater than ever. In 2018 flexible workspace providers took more square footage in the form of new leases than any other industry.
Officio recently changed their name and brand after trading as officebroker.com for the past 18 years. The new name is part of their mission to improve standards in the flexible workspace industry and move away from the โbrokerโ model.
Many brokers operate on an unqualified leads basis, flipping enquiries into workspace providers for short term gain. ย But Officio take a much longer term view, working with businesses to help them find workspace where they can be happy and continue to grow.
Mr. Meredith continued: โWe know that finding a workspace can be a headache. Itโs confusing, time-consuming, and just needs to get done.
โThatโs why at Officio, we work alongside businesses to make the process of finding the right workspace, altogether easier and more straightforward.
โRather than bombard clients with irrelevant nonsense and endless listings, we ask the right questions to find out what they really need. Then, only show them whatโs really worth their time.
โWe donโt settle until weโve helped a business make their next best move. So, when they come to look for their next space, theyโll never look elsewhere for help.โ
