Dr. Gleb Tsipursky – The Office Whisperer
Nirit Cohen – WorkFutures
Angela Howard – Culture Expert
Drew Jones – Design & Innovation
Jonathan Price – CRE & Flex Expert
- Guiding a reconstituted team after layoffs, particularly in a hybrid setup, is no easy task.
- Workforce downsizing can trigger feelings of fear, uncertainty, and stress, particularly within hybrid teams where reassurance through in-person contact is limited.
- In such challenging times, it’s essential for leaders to extend empathy and emotional support to their teams.
Directing a reshuffled hybrid team post-downsizing can be a formidable challenge for any manager. The shift in team dynamics and potential feelings of uncertainty, anxiety, or resentment from employees towards the changes can directly impact their motivation and productivity — subsequently leading to dwindling morale, decreased job satisfaction, and, potentially, a high attrition rate.
It becomes even more daunting when the workforce reduction has been implemented in an insensible manner, like the recent mass layoffs via email by leading tech giants Google, Twitter, Amazon, Meta, and more.
Nonetheless, by adopting the correct approach, leaders can steer their teams through these tough times, ensuring continued motivation and productivity. As a specialist in hybrid workforce planning, I have guided team leaders through these taxing times, mitigating the inevitable drop in productivity, morale, and engagement that follows any downsizing and team reshuffling.
Demonstrate Empathy and Provide Emotional Backing
Workforce downsizing can trigger feelings of fear, uncertainty, and stress, particularly within hybrid teams where reassurance through in-person contact is limited. Long-term employees may feel extremely vulnerable, having dedicated a considerable portion of their careers to the company.
In such challenging times, it’s essential for leaders to extend empathy and emotional support to their teams. One crucial way leaders can support their teams is by actively listening and understanding their experiences. This might involve reaching out to each team member to gauge how they are coping and addressing any issues they may have.
Ensure your team has the necessary resources to support their mental and emotional health. This might include offering more flexible work arrangements, providing mental health assistance, and giving time off to help them process their emotions.
Understand Your Team’s Specific Requirements
While attending to the team’s emotional needs is the initial step, understanding the distinct needs and preferences of each individual in your reconfigured team is equally important. Engage with each new team member personally to ascertain their needs and how you can assist them. This can be as simple as conducting a weekly check-in call or offering additional training or resources. Understanding your team’s needs enables you to create a supportive atmosphere that makes them feel valued and inspires them to work effectively.
For example, certain team members may be more at ease working predominantly or entirely from home, while others might favor spending more time in the office. Flexibility is paramount to successfully managing a hybrid team. Encourage your team members to take advantage of flexible work arrangements, be it working remotely, having flexible hours, or a combination of both. By endorsing flexibility, you can create a work environment that accommodates the unique needs and preferences of each team member.
Effective Communication is Paramount
A structured communication plan is critical to ensure efficient communication in a restructured hybrid team. A detailed communication plan should specify communication methods and frequencies, define the roles of various individuals in communicating with different stakeholders, and identify the information that needs to be communicated. The plan should be adaptable to the team’s evolving needs while also providing a structure and guidance that the team can rely on.
Take the time to gather the opinions of various team members about their communication preferences. Pay special attention to their preferred modes of communication when working remotely versus when in the office.
The hybrid model presents unique communication opportunities and challenges. While remote work allows for greater flexibility, it can also create feelings of isolation and disconnection from the team, particularly in a team recovering from layoffs. To optimize this model, it’s crucial to use technology to facilitate regular check-ins, video conferences, and virtual team-building exercises. This helps keep your team connected, engaged, and motivated, even when they are working remotely.
Cultivate Trust
Downsizing can profoundly damage trust within the workplace. The sudden loss of colleagues can engender feelings of insecurity, anger, and fear among employees. Moreover, layoffs can breed distrust towards management, with employees feeling inadequately informed or unsupported during the process. This can be especially challenging for hybrid teams, as face-to-face interactions are fundamental to building trust.
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For reconstituted teams, fostering trust is particularly tough. Encourage team members to develop strong working relationships by setting aside time for team-building activities, whether they’re working on-site or remotely. This could be as simple as an in-person lunch break, a virtual game night, or something more creative, like a virtual or in-person corporate escape room experience.
Psychological safety is another essential component of trust, which is the conviction that one won’t be penalized for making a mistake. Encourage team members to share their thoughts and feelings without fear of backlash. Create a secure and supportive work environment where employees feel valued and heard.
Acknowledge and Celebrate Achievements
One of the significant benefits of acknowledging success in a reconfigured team is that it helps establish a positive work culture. When employees feel recognized and valued for their hard work, they’re likely to stay engaged and motivated, which in turn leads to increased productivity and a more favorable work environment. Also, celebrating successes clearly communicates to employees that their contributions matter, which can greatly enhance morale and talent retention. By celebrating achievements, you can encourage a sense of unity and help employees feel more connected to each other and the company.
Acknowledging individual contributions can be as straightforward as recognizing a job well done or offering a small token of appreciation like a gift card or a certificate. When the team succeeds collectively, consider hosting a special and enjoyable social event. Aim to get official recognition from senior management for your team’s efforts. Finally, reward in the form of professional development opportunities related to the nature of the success. This could range from offering training and workshops to providing access to industry conferences and events.
Conclusion
Guiding a reconstituted team after layoffs, particularly in a hybrid setup, is no easy task. In my experience, managers need to demonstrate empathy and provide emotional support, understand the unique needs of each team member, implement a communication plan, build trust and psychological safety, and celebrate achievements. By adopting these strategies, leaders can assist employees in navigating these challenging circumstances, fostering a supportive work environment that promotes productivity, retention, and engagement.
