Many major organizations like Amazon and Microsoft are investing millions into developing proper artificial intelligence (AI) and machine learning (ML) tools to simplify business decisions. While there is much optimism for some of these applications, AI tools are seemingly absent for front-line and information workers.
Amazon predicting other products you might like is great, but information workers are seeking to use AI and ML to boost their own productivity for their work. Most of the time, AI tools are strictly used by IT teams and developers.
Microsoft provides snippets of AI for users through audio captioning and suggesting presentation content, but does not allow workers to use these tools to complete tasks more efficiently based on previous performances.
Due to AI models being over marketed and not meeting the hype, many AI projects are seeing a decrease in funding that is causing enthusiasm to dwindle.
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In order to rejuvenate the buildup of AI, frontline workers need a chance to use the technology for themselves. Companies should allow workers to test out and solve AI challenges, rather than relying on IT teams.
Various job sectors could benefit from frontline AI use. Health care resources could schedule patients with no issues and public service workers (legal, education and retail) could model daily work scenarios to increase productivity and profitability.
