Human resource leaders are facing challenges similar to those that followed the Great Recession as the way we conduct and view the workplace has completely transformed.
So what trends can we anticipate to stick around and push the evolution of business operations? For starters, the employee experience has become essential for business longevity and retaining talent. This is particularly necessary as people navigate their own wellness through these unprecedented times.
Additionally, expect to see an integration of technology and humanity. This balance is tricky as technology is a necessity in a remote workforce, but can make adding a human touch much more difficult.
That is where Employee Journey Maps can offer a lending hand. Mapping begins at the application process and ends when a worker leaves the company and makes it easy to identify important points of this journey for the worker and the company. Doing so can make it easier for businesses to find the “unwritten rules” for employees to follow.
It is up to organizations to communicate with their employees about the company’s overall mission and express how to work alongside new technology without sacrificing humanity.
Lastly, one of the key changes to the workplace now and in the future will be the need to be more flexible and agile. In order to obtain flexibility in the workplace, HR leaders need to look at employee skills that are necessary for this time of arrangement, such as communication, customer relations, teamwork and problem-solving. Although these types of skills were undoubtedly important prior to the pandemic, they are absolutely vital for a remote workforce.
