Research has proven time and time again how valuable the employee experience is to a well-oiled company.
So moving forward, organizations will need to identify strategies that help their employees be productive, engaged, satisfied and efficient.
At the People Matters and SAP Concur virtual CHRO roundtable, experts discussed what employees will need in the future and how the workforce as a whole will be shaped.
“Experience is the new currency that is fueling the next wave of business growth. The economic value has rapidly evolved from selling a product to selling a service, and now selling an experience,” said Mankiran Chowhan, managing director at SAP Concur India. “To boost employee satisfaction and retention, organizations must ensure they are helping staff manage prosaic tasks as there is a direct link between employee experience, employee engagement, and business results.”
Chowhan added that a study revealed a healthy employee experience can lead to 17% more productivity, 21% more profitability and 24% decrease in employee turnover rates.
What younger generations expect from their employer was also a topic of discussion. For instance, research has indicated that younger workers believe that the quality of their output should be priority, rather than the amount of hours spent working on a project.
Even more, these workers highly value a healthy work-life balance as it helps their mental health, which thus improves their overall productivity.
Overall, the theme for the future of work is flexibility. This means flexibility in workspaces, schedules and work arrangements will play the largest role in defining how well a workforce operates.