Digital integration in the workplace has a clear set path and is showing no signs of slowing. While some organizations adopting a digital approach are skyrocketing, some are yet to reach digital maturity. So what can we expect on the future of the digital workplace in 2019?
Artificial intelligence (AI) will change the workplace, but won’t exactly take over. The fearful murmurs of AI replacing human workers is not true in the literal sense — instead, they will empower us.
With AI, workplace skills such as digital fluency will not be relevant. Still, certain processes (decision making, assessing talent, negotiation) can’t be replaced by AI. That’s what sets us apart from the robots.
Thanks to AI integration, employers will seek out traits in potential talent rather than skills.
Demands for mobile communication will continue to rise as the fast paced workplace requires more responsive workers. Smartphones have become a vital tool in the office instead of laptops.
“Companies that embrace the evolution of mobile will see an increase in engagement and collaboration,” according to Rephael Sweary, President and Co-Founder of WalkMe. “If harnessed, this trend will birth a new era of productivity in the workforce.”
Improving digital user experience is also to be expected. Companies are quickly realizing that their digital system can be applied to employee usage as well, allowing AI to decipher how each worker best uses said system.
Companies have started investing into micro-platforms to fill in functionality gaps to deploy software quicker and with better customization. Because of this, IT will most likely become obsolete from the software purchasing cycle.
Now is the time for companies to imagine a future where technology is a necessary asset to a successful digital transformation. It benefits customers, employees and business practices overall.