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Understanding The Empathic Building: A Q&A With Tomi Teikko, Founder Of Teito

Kate TattersfieldbyKate Tattersfield
June 25, 2019
in Tech
Reading Time: 4 mins read
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Tomi Teikko

The Empathic Building is a digital service that uses Humans as an IoT sensor in order to drive better workplace experiences

Teito is a Nordic software and services company that was nominated as a Global 100 Tech Leader by Thomson Reuters in 2018.

Teito’s Empathic Building is a digital service designed to help improve employee wellbeing by using data to solve end-user problems.

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Empathic Building collects feedback relating to end-users’ feelings, location, flow and preferences.


Teito – meaning “knowledge” in Finnish – is a leading Nordic software and services company that harnesses the power of data to help their customers succeed. In 2018, Tieto was nominated as a Global 100 Tech Leader by Thomson Reuters in recognition of its commitment to innovation, performance and social responsibility.

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We first met the company’s Founder, Tomi Teikko, when he hosted the Technology & Trends Conference 2019 in the Design Centre, London. During the introduction he spoke about his work on the Teito Empathic Building, a digital service designed to improve employee welling by solving end-user problems. 

We got in touch with Teikko to find out how this technology is revolutionising the way we interact with workspace. 

Allwork.Space: Hi Tomi! First off, what is the Teito Empathic Building?

Tomi Teikko: Empathic Building is a building user interface. It unites data from several silos and makes normally invisible data visible to create the best possible end-user experience. Empathic Building also measures end-user experience in real-time by collecting data from humans. In other words, it uses the human as an IoT sensor.

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Allwork.Space What kind of data does it collect – can you give us a couple of examples?

Empathic Building collects feedback relating to feelings, location, flow and preferences. This data is shared via a world-class visualisation engine that works on all sizes of screen (from mobile to huge touch screens). Data is also shared via a fast API to enable smart building solutions with partner solutions.

Snapshot of Empathic Building dashboard, which provides a visualisation engine

Allwork.Space: I understand that the Empathic Building was originally called Intelligent Building.  Why did you change its name?

Our branding change was made to create a clear difference between smart/intelligent competitors who tend to solve building problems alone (use cases), not “human” ones. We also want to see future applications (AIs) to be empathic – which is claimed to be one of the biggest challenges for computers. 

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We love to solve problems that others think are impossible. That’s the way to create something unique.




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Allwork.Space: What are some of the Empathic Building’s key features and benefits?

Empathic Building for offices helps you, the end user, to make real-time data decisions around where to perform your next activity in a work environment. When all the data about people and space is available and visible, you can save 10-20% of time each day for more important tasks – or just relaxing. This creates a great employee experience.

Allwork.Space: Can it impact wellness and productivity>? If so, are these measured?

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Yes. Empathic Building has an inbuilt measurement tool called “End-user Experience Index” that measures end-user happiness in real time.

Allwork.Space: What inspired you to start your business – a simple gap in the market, or something else?

I was working with IoT use cases with our customers and noticed that we often discussed the end user experience but real applications providing it were missing from the market.

Allwork.Space: Is it possible to protect the privacy of individuals who don’t want to share their data?

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Of course. Sharing is not mandatory.

Allwork.Space: Tell us a bit more about your role as a keynote speaker. 

As I mentioned before, I love enormous challenges. As a keynote speaker, my mission is to challenge people to do the same. Right now my favorite topic is Human as an IoT Sensor. During this keynote, I give practical examples of how to collect and use real time data from end users to build modern human-centric digital consumer services. 

Using real-time data to solve end-user use cases are still rare or non-existent. I want to speed up that change. End users are still doing lots of admin work that could be outsourced to applications.

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AllWork.Space: Have any flexible operators embraced the Teito Empathic Building?

Yes, we have a few coworking space operators as customers. 

Allwork.Space: You claim that #nothingwasbetterbefore – what do you mean by this?

We, as humans, tend to have a mindset that things were better before and this slows down new developments. My simple mission is to change that mindset to a more future-ready one and speed up the development of significant innovations that can, for example, stop global warming.

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Kate Tattersfield

Kate Tattersfield

London-based lit zine enthusiast, music lover and freelance writer specializing in the flexible workspace industry.

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