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    • Hybrid Work
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  • Business
    Adapt Or Die: Future-Proof Your Business With These Essential Tips

    Adapt Or Die: Future-Proof Your Business With These Essential Tips

    Adaptable Hybrid Work Approach Crucial for Employee Retention

    Adaptable Hybrid Work Approach Crucial for Employee Retention

    10 Changes Your Organization Must Make To Succeed This Year

    10 Changes Your Organization Must Make To Succeed This Year

    Do Pay Transparency Laws Actually Matter

    Do Pay Transparency Laws Actually Matter?

    Evaluating the Effectiveness of Hybrid Work Models and Office Reintegration

    Evaluating the Effectiveness of Hybrid Work Models and Office Reintegration

    Establish An Effective Hybrid Work Environment In 6 Steps

    Establish An Effective Hybrid Work Environment In 6 Steps

    IWG Selling The Crown Jewels? You Would Think So Judging By The Asking Price

    IWG Selling The Crown Jewels? You Would Think So Judging By The Asking Price

    The Million-Dollar Mistake Businesses In California Cannot Afford To Make: Compliance Deadline Approaching!

    The Million Dollar-Mistake Businesses In California Cannot Afford To Make: Compliance Deadline Approaching!

    How Africa’s Economy will Harness Digital Tech in the Future of Work

    How Africa’s Economy will Harness Digital Tech in the Future of Work

  • Work-life
    Astonishing Deficit in Hybrid Work Protocol Confirmed by Recent Studies

    Astonishing Deficit in Hybrid Work Protocol Confirmed by Recent Studies

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    Driving Sustainable Change: Advice for Facilities Managers

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    How To Strengthen Your Workforce: Cultivate Growth Opportunities For Women

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    Build The Best Work Playlist: 8 Songs To Avoid And 10 To Blast

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    Escape The Lingering Cold In These 7 Countries Perfect For Remote Work

    Say Goodbye Comfy Pants – 9 in 10 Companies Planning RTO This Year

    Say Goodbye Comfy Pants – 9 in 10 Companies Planning RTO This Year

    Remote Work Is Just E-Commerce Déjà Vu All Over Again

    Remote Work Is Just E-Commerce Déjà Vu All Over Again

    Four Days Is Enough

    Four Days Is Enough

    The CDC’s Vision For The Future Of Worker Health

    The CDC’s Vision For The Future Of Worker Health

  • Tech
    What Every Business Needs to Know About Managed Development Services

    What Every Business Needs to Know About Managed Development Services

    LiquidSpace and Kadence Team Up to Revolutionize Hybrid Work

    LiquidSpace and Kadence Team Up to Revolutionize Hybrid Work

    Using IoT Tech Is Crucial For Office Planning And Employee Health

    Using IoT Tech Is Crucial For Office Planning And Employee Health

    Paving the Way for the Future of the Workplace With the Metaverse

    Paving the Way for the Future of the Workplace With the Metaverse

    What You Need To Know About Web3 And Finding Great Developers

    What You Need To Know About Web3 And Finding Great Developers

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    The Price Of Remote Work? Your Privacy

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    Should You Put Your Job On AI-Pilot Mode?

    3 Steps To Build A Three-Dimensional Hybrid Workplace

    3 Steps To Build A Three-Dimensional Hybrid Workplace

    PETER MISCOVICH

    Peter Miscovich JLL Global Future Of Work Leader | The Hybrid Workplace Evolution: Unlocking The Future Of Work

  • Design
    Designing with Insight and Intention: Uncovering Behavioral and Functional Needs

    Designing with Insight and Intention: Uncovering Behavioral and Functional Needs

    Redefining “Amenity” in the Workplace

    Redefining “Amenity” in the Workplace

    How to Design for Behavior To Create a New In-Person Working Environment

    How to Design for Behavior To Create a New In-Person Working Environment

    People-Driven Alternate Workspaces

    People-Driven Alternate Workspaces

    How Physical Spaces Shape Human Relationships and Emotional Well-Being

    How Physical Spaces Shape Human Relationships and Emotional Well-Being

    Resimercial Design Balances Comfort and Sustainability in the Office

    Resimercial Design Balances Comfort and Sustainability in the Office

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    Sustainability, Well-being, and the Building Blocks of a Biophilic Workplace

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    Repurposing Furniture: Realizing the Environmental, Economic, and Design Benefits

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    Designing A Better Future For The Workplace

  • Workforce
    3 Steps To Fostering Employee Engagement Through a Partnership Model

    3 Steps To Fostering Employee Engagement Through a Partnership Model

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    How To Post On Social Media About Losing Your Job

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    Hiring Internationally Doesn’t Have To Make Payroll Complicated

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    Master the Art of Hosting Engaging Virtual Meetings

    Adapt Or Die: Future-Proof Your Business With These Essential Tips

    5 Steps To Master The Hybrid Work Model

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    Unmasking the Corporate Return-to-Work Fallacy: A Genuine Approach to Junior Staff Development

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    Diplomas and Dilemmas: How 2023 Graduates Can Navigate Job Market Chaos

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    Tech Check: 5 Signs Your Coworking Space Is Due For An Upgrade

    Tech Check: 5 Signs Your Coworking Space Is Due For An Upgrade

    Reaching Beyond The Desk: How Coworking Spaces Can Transform Communities

    Reaching Beyond The Desk: How Coworking Spaces Can Transform Communities

    All Good Work Partners with JLL To Support Nonprofit Organizations

    All Good Work Partners with JLL To Support Nonprofit Organizations

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    LiquidSpace and Kadence Team Up to Revolutionize Hybrid Work

    LiquidSpace and Kadence Team Up to Revolutionize Hybrid Work

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    How the Rise of Four-Day Work Weeks Could Reshape the Coworking Industry

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    How Coworking Spaces Can Leverage Blockchain to Enhance Their Services

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    Want To Work At The Ritziest Coworking Office In The World? It’s Going To Cost You

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    The Warehouse: Where Coworking Meets Inspiration In The Heart Of New Orleans

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    2023 Future Of Work Forecast: Focus Marketing On Values and Customer Experience, Not The Product

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    The Future Of Our Offices And Our Planet Hinges On The Real Estate Industry Priorities

    The Future Of Our Offices — And Our Planet — Hinges On The Real Estate Industry’s Priorities

    JLL New Future Of Work Survey The Next Few Years Are Crucial For Commercial Real Estate (2)

    JLL’s New Future Of Work Survey: The Next Few Years Are Crucial For Commercial Real Estate

    What Is The Impact Of Hybrid Working On Space Optimization

    What Is The Impact Of Hybrid Working On Space Optimization?

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Future Of Work: Encouraging Diversity And Retaining Talent In 2020

byKate Tattersfield
December 5, 2019
in Tech
Reading Time: 5 mins read
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Highlights from Web Summit 2019, which focused on how to use technology to improve team dynamics and talent retention.

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  • At Web Summit 2019, a panel featuring tech and automation experts revealed a number of ways in which companies can improve talent retention and diversity.
  • One benefit is hiring remotely; the absence of office politics means people’s relationships with other coworkers focuses on getting the work done.
  • Research shows people are happy to delegate repetitive work to robots; one company who did this saw a 40% increase in productivity and customer satisfaction.

The challenge of attracting and retaining talent has dominated conversations around the future of work this year, with many companies finding it difficult to attract the people they need to achieve growth. With this in mind, how can businesses prioritise diversity when it’s a struggle just to find one person qualified for the job?

One of the panel discussions at Web Summit 2019 honed in on this topic. In the video below, four experts share their experiences and provide tangible tips for attracting talent, embracing diversity and building software for a modern workplace environment.

About the Panellists

  • Sarah Nahm, CEO & Cofounder at Lever: Lever builds modern hiring software that helps companies take a more strategic and outbound approach to recruitment. 
  • David Yang, Founder at Abbyy: Abbyy is an AI company leading in process intelligence and IQ. They empower software robots and have 50 million users in 200 countries. 
  • Polina Montano, Cofounder and COO at Job Today: Job Today is a mobile marketplace for casual jobs; it connects employers with locally available job seekers. It has processed 100 million+ applications since 2015.
  • Yancey Spruill, CEO at DigitalOcean: DigitalOcean is a developer cloud that enables developers to access a portion of the company’s servers to, for example, start a website, build a blog or test an idea. 

Watch the panel discussion in full here:

Moving Past the “sabre-rattling” of Demographics

Nahm scaled Lever with a 50/50 gender balance — an extraordinary feat when you consider that in the UK, only 19 percent of tech workers are women. She admits that, as the only woman in the company for the first two and a half years, achieving parity wasn’t easy. 

She believes that 2020 is going to be about bringing diversity into everyday operations as opposed to talking about demographics in a “big picture” way.

She explains: “So many companies are talking about these big, lofty goals that are about the actual demographics of their company but that’s really daunting. For us it was about taking diversity from the demographics to the day-to-day; breaking it down and giving people much more local goals.” 

She encourages businesses to implement “mirco-inclusions” by considering who’s running meetings and making decisions, and how recognition and reward is managed.

Cumulatively, small moments can help shape a company’s culture, and ultimately “that’s how you build upward mobility and diversify thought.”

Accessing Different Perspectives with Remote Teams

Initially, Spruill found himself hiring remote workers because “it’s difficult to hire and retain talent at the rate you need to grow a large software company.” 

He’s found that working with remote professionals is a good way to promote diversity because it brings different perspectives into the mix. “In technology it’s really important to get diversity of ideas so that you’re coming up with the best solution,” he explains. 

The panel also discussed how hiring remotely can have a positive impact on productivity; the absence of office politics and “water cooler chat” means people’s relationship with other members of their team centres on getting the work done. 

Utilising AI for Inclusion

“We have created technologies that can understand people; how happy they are and how burnt out or frustrated they are based on passive and active data analytics,” says Yang.

AI powered people analytics, for instance, has the potential to reduce human bias and improve employee wellbeing and happiness — if used properly and ethically.

Spruill points out that because we have access to so much data, we need to distill down and focus on the points that can be used to inform talent initiatives.

“The one I like on people is around engagement,” he says. “What are the key drivers of an employee’s happiness and willingness to continue in a company?”

  • Do they trust the management team?
  • Do they have career opportunities?
  • Are they looking for another job?
  • Do they understand the vision and feel connected to it?

An Era of Growing Consumer Expectations

When it comes to searching for a job, “people continuously want faster, more personalised, core efficient tools,” explains Montano. She believes that to make the customer experience truly excellent, the tool or service in question has to be specific to the sector.

“I think in the future we’re going to see a growing demand for highly specialised hiring solutions which take one niche, one part of a market and focus on its needs,” she concludes.

Robots as Employees

The future of work in relation to diversity and inclusion will also be about how to make teams comprised of human and digital employees work in an ethical and efficient way, according to Yang. This type of inclusion and diversity should be done ethically and efficiently. 

An Abbyy/IDC study reveals that people tend to dislike repetitive work; they want to focus on the creative aspects and are willing to give the “repetitive” part up to robots.

“Companies who are introducing digital employees see a 40 per cent increase not only in productivity but in customer satisfaction as well,” he says.

Montano concludes by highlighting the need for governments and businesses to provide workers with the tools and knowledge they need to upskill, or indeed re-skill, as automation takes precedence.  

You can pre-register for Web Summit 2020 now.

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Tags: FUTURE OF WORK®Tech
Kate Tattersfield

Kate Tattersfield

London-based lit zine enthusiast, music lover and freelance writer specializing in the flexible workspace industry.

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