• Marketplace
  • Resources
  • Business Directory
  • Events
  • Advertise
  • Brand Pulse
  • Publish a Press Release
  • Get the Newsletter
  • Contact
  • About Us
The FUTURE OF WORK® since 2003
Allwork.Space
No Result
View All Result
Subscribe
  • More
    • Columnists
      • Dr. Gleb Tsipursky – The Office Whisperer
      • Nirit Cohen – WorkFutures
      • Angela Howard – Culture Expert
      • Drew Jones – Design & Innovation
      • Jonathan Price – CRE & Flex Expert
    • Get the Newsletter
    • Events
    • Advertise With Us
    • Publish a Press Release
    • Brand PulseNew
    • Partner Portal
  • Latest News
  • Business
  • Leadership
  • Work-life
  • Career Growth
  • Tech
  • Design
  • Workforce
  • Coworking
  • CRE
  • Podcast
  • More
    • Columnists
      • Dr. Gleb Tsipursky – The Office Whisperer
      • Nirit Cohen – WorkFutures
      • Angela Howard – Culture Expert
      • Drew Jones – Design & Innovation
      • Jonathan Price – CRE & Flex Expert
    • Get the Newsletter
    • Events
    • Advertise With Us
    • Publish a Press Release
    • Brand PulseNew
    • Partner Portal
  • Latest News
  • Business
  • Leadership
  • Work-life
  • Career Growth
  • Tech
  • Design
  • Workforce
  • Coworking
  • CRE
  • Podcast
No Result
View All Result
Subscribe
Allwork.Space
No Result
View All Result
Advertisements
Kube Suite - TL
Home Workforce

New Research Unlocks the Secrets for Creating a Supportive Environment for Deskless Workers

Although the global deskless workforce makes up 80% of the working population, much of the recent media focus and research has been around remote and hybrid working arrangements available to relatively few employees. 

Emma AscottbyEmma Ascott
November 24, 2021
in Workforce
Reading Time: 5 mins read
A A
Deskless Workers

More stories for you

JPMorgan Faces Quantifiable Morale Drop Following Return-to-Office Mandate

JPMorgan Faces Quantifiable Morale Drop Following Return-to-Office Mandate

2 days ago
Tech Advances And The Green Transition Will Create 170 Million New Jobs By 2030

Tech Advances And The Green Transition Will Create 170 Million New Jobs By 2030

2 days ago

Rethinking the ROI of Healthcare Coverage with Robert E. Andrews

2 days ago
Amazon To Create 1,250 High-Skilled Jobs In Pennsylvania With $20 Billion AI Infrastructure Push

Amazon To Create 1,250 High-Skilled Jobs In Pennsylvania With $20 Billion AI Infrastructure Push

3 days ago
  • The Josh Bersin Company, a research and advisory company focused on HR and workforce trends and issues, released its latest report based on insights from its ongoing Big Reset executive working groups.  
  • The report focuses on the recommended practices needed to create optimal work experiences for deskless employees in retail, healthcare, manufacturing, hospitality, transportation, and other sectors. 
  • The report identifies the seven critical components for creating excellent employee experiences for deskless workers and the associated people-related practices.

The Josh Bersin Company, a research and advisory company focused on HR and workforce trends and issues, recently released its latest report based on insights from its ongoing Big Reset executive working groups.   

The report, “The Big Reset Playbook: Deskless Workers,” focuses on the recommended practices needed to create optimal work experiences for “deskless” employees in retail, healthcare, manufacturing, hospitality, transportation, and other sectors.  

Advertisements
Maximize Flexible Space Revenue

“Although the global deskless workforce makes up 80% of the working population, much of the recent media focus and research has been around remote and hybrid working arrangements available to relatively few employees,” said CEO Josh Bersin.  

Little attention has been given to the working and personal needs of deskless employees, and this may be the reason that companies are now seeing mass resignations, unionization efforts, and scores of unfilled jobs. In fact, current research from multiple sources shows that hourly workers take the lead in quitting statistics. 

Advertisements
Yardi Kube automates flex and coworking operations

This most recent report expands on Bersin EX research and identifies the seven critical components for creating excellent employee experiences for deskless workers and the associated people-related practices.  

These range from providing adequate health and wellbeing support to providing meaningful work to offering career and development opportunities.  

The report also compares how the practices related to each of these components differ between deskless and deskbound employees based on their priorities and work requirements.

Seven Critical Components of Deskless Work: 

  1. Enable human connections and time for creativity.Deskless workers are the closest to the customer, but a mere 6% of manufacturing companies and 7% of consumer companies design jobs to allow people time to rest, reinvent, and innovate, compared to 21% of technology firms and 29% of professional services companies.
  2. Train managers to better coach deskless workers. Deskless workers need always-on feedback to perform their best, but managers are often disconnected from the actual work itself and therefore have limited insights. Managers also have many direct reports; for instance, nurse managers often have 100 or more direct reports. Many companies don’t adequately support managers in developing and coaching people. Just 11% of hospitality companies invest in developing leaders at all levels, compared to 75% of pharmaceutical companies.
  3. Make the commute easy and establish belonging at work. Because remote work is not feasible for deskless workers, they need extra support with easy and safe commutes. A feeling of belonging is especially important in the light of the current resignation trends and labor shortages. Leaders need to demonstrate that they are actively listening to employees and taking actions as appropriate. Also important is the creation of schedules that employees can plan around.
  4. Support the deskless worker’s entire life. Work flexibility is often not an option for deskless workers, so they need backup for taking care of families and support for balancing finances. The vast majority live paycheck to paycheck, and only 13% of the 2.7 billion deskless workers worldwide have paid sick time. Three in four have worked while sick, and many are left without child or dependent care if a family member gets sick. In addition to expanding wellbeing benefits, companies should also be considering daily pay options and more predictable work schedules.
  5. Help deskless workers build fulfilling careers. Deskless workers—especially those who may be in jobs ripe for automation—need pathways to future-proof careers. Many companies use internal talent marketplaces, but too often deskless workers don’t have easy access to the tools. Tuition reimbursement programs typically require people to pay tuition in advance, which is not feasible for many deskless workers.
  6. Build on the mission and create a deskless-first culture. A sense of belonging and community is critically important for deskless workers, yet many are often disconnected from the overall corporate mission and values when communication channels are designed for deskbound employees. A people-first approach means prioritizing investments in people at all levels and in all job roles. Research shows that companies that do that see higher financial performance and customer satisfaction.
  7. Provide tools and services geared for mobile.HR and work tech is geared toward browser-based access for the deskbound employee: deskless workers are often left behind with no access to communication, tools, or resources. That doesn’t make sense anymore, as technology has evolved so there are many solutions with mobile-first or adaptable approaches that come to the employee any way they might want to engage.

Commenting on the findings, CEO Josh Bersin said, “As we go into the second winter season of the pandemic, hybrid work continues to be especially important, and much work remains to be done to design a new paradigm. In parallel, we must not forget the 80% of employees around the world have a work reality that is drastically different from their managers.” 

Advertisements
Maximize Flexible Space Revenue

CEO Josh Bersin also says that work strategies must keep in mind the needs of shop floor employees, restaurant servers, nurses, doctors, pharmacists, teachers, truck drivers, and warehouse workers. 

“Many things have changed since March 2020, and deskless workers are at the receiving end of many of the most difficult work challenges. In some industries such as transportation or hospitality, large numbers of people were furloughed or laid off. Healthcare employees had to face extreme health risk in coming to work. Designing a new work reality for these deskless workers is a lesson in empathy, listening, learning, and communication,” said CEO Josh Bersin.  

Advertisements
Subscribe to the Future of Work Newsletter
Tags: FUTURE OF WORK®Human ResourcesWorkforce
Share5Tweet3Share1
Emma Ascott

Emma Ascott

Emma Ascott is a contributing writer for Allwork.Space based in Phoenix, Arizona. She graduated from Walter Cronkite at Arizona State University with a bachelor’s degree in journalism and mass communication in 2021. Emma has written about a multitude of topics, such as the future of work, politics, social justice, money, tech, government meetings, breaking news and healthcare.

Other Stories Recommended For You

JPMorgan Faces Quantifiable Morale Drop Following Return-to-Office Mandate
News

JPMorgan Faces Quantifiable Morale Drop Following Return-to-Office Mandate

byAllwork.Space News Team
2 days ago

JPMorgan Chase has seen a drop in employee satisfaction related to health and well-being, according to the results of its...

Read more
Tech Advances And The Green Transition Will Create 170 Million New Jobs By 2030

Tech Advances And The Green Transition Will Create 170 Million New Jobs By 2030

2 days ago

Rethinking the ROI of Healthcare Coverage with Robert E. Andrews

2 days ago
Amazon To Create 1,250 High-Skilled Jobs In Pennsylvania With $20 Billion AI Infrastructure Push

Amazon To Create 1,250 High-Skilled Jobs In Pennsylvania With $20 Billion AI Infrastructure Push

3 days ago
Advertisements
Nexudus - Tech Stack Lovers
Advertisements
Nexudus - Tech Stack Lovers

Unlock your competitive edge in tomorrow's workplace.

Join a community of forward-thinking professionals who get exclusive access to the latest news, trends, and innovations that are shaping the future of work.

©2024 Allwork.Space News Corporation. All Rights Reserved.

Exploring the Future Of Work® since 2003.

Advertise   Newsletters   Privacy Policy   Terms Of Use   About Us   Contact   Submit a Press Release   Brand Pulse   Podcast   Events   

No Result
View All Result
  • Home
  • Latest News
  • Topics
    • Business
    • Leadership
    • Work-life
    • Workforce
    • Career Growth
    • Design
    • Tech
    • Coworking
    • Marketing
    • CRE
  • Podcast
  • Events
  • About Us
  • Solutions
    • Advertise | Media Kit
    • Publish a Press Release
    • Brand Pulse
Subscribe

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.
-
00:00
00:00

Queue

Update Required Flash plugin
-
00:00
00:00